HELLO. HOW CAN WE HELP YOU?

ESPECIALLY USEFUL ARTICLES

HOW DO I SET UP MY CLINIC ON THE PIAVET PLATFORM?

Look for the ‘Welcome’ email from administrator@piavita.com in your inbox.  It will include a link that will direct you to set your password and login to piavita-vet.com. After the initial set-up, the Piavet System is ready for regular use.

Note: We recommend completing the tutorial that opens automatically to walk you through the main features on the Piavet Platform.

IS IT POSSIBLE TO START A MEASUREMENT WITHOUT PIAVET PLATFORM?

All three components of the Piavet System — the Measuring Device, Base Station, and Piavet Platform are critical for its use. You must click on “Start” and “Stop Measurement” on Piavet Plaform to create recording.

HOW TIGHT SHOULD THE BELT BE ON THE HORSE?

The belt should be tight enough to keep the bottom side of the Measuring Device in constant contact with the horse’s body, but loose enough so the horse can breathe and move freely without pain.

WHAT DO THE LIGHTS INDICATE?

On the Device Charger:
White pulses – device is charging
Green – device is fully charged

On the Measuring Device:
Red pulses – Low or out of battery
Default color*  (pulses every 6 seconds) – Ready for new recording
Default color* (pulses every 2 seconds) – Recording active, no real-time data transfer
Orange pulses – Data is synchronizing
Green pulses – Device is charging

*Each Measuring Device has its specific default colour to distinguish the Measuring Devices from each other. You can customize the default colour on the Piavet Platform.

On the Base Station:
Purple – The Base Station is using an integrated SIM-card for internet access
Blue – The Base Station is using LAN for continuous internet access
Yellow – System is starting up or in synch
Red – The Base Station is without internet connection and searching 

HOW DURABLE IS THE MEASURING DEVICE?

The Measuring Device is highly durable and is waterproof and UV-resistant. Due to its soft surface, it will not be destroyed if the horse lays on it. The Measuring Device can be cleaned with all common cleaners and liquids.

HOW DO I KNOW IF THE BATTERIES ARE LOW?

You can check the battery life of the Measuring Device on the Piavet Platform. Simply click “Piavita Devices” on the left side of the page.

Note: To save battery life, the Measuring Device should always be left on the Piavita Charger when not in use. We recommend charging the Base Station in conjunction so that it is not forgotten. It takes approximately one hour to fully charge.

HOW DO I KNOW IF THE DEVICES ARE ONLINE?

The “Piavita Devices” tab on the left side of the platform will show important information regarding the Measuring Devices and Base Station, ie: battery life and connection.

HOW CLOSE SHOULD THE MEASURING DEVICE BE TO THE BASE STATION WHEN MAKING A MEASUREMENT?

The Measuring Device and Base Station must not be further than 30 meters from each other. Please ensure that there are no major obstructions such as metal doors or walls separating the two devices. If the above requirements are fulfilled, the status of the Measuring Device is shown as “ready,” meaning it is ready to start or stop a measurement.

ARE THE MEASUREMENTS ONGOING WHILE THE PATIENT WITH THE MEASURING DEVICE LEAVES THE VICINITY OF THE BASE STATION?

The connection may be lost during a measurement if the distance between the Measuring Device and Base Station exceeds 30 meters. In such a case, the data that was collected will be saved and the measurements will continue once the two devices are within reach of each other and have connection again.

Note: During re-synchronisation, the initial readings may look strange.

HOW LONG CAN I MEASURE ON A FULL BATTERY / CAN I MEASURE OVERNIGHT?

On full batteries, the Piavet System can make a measurement for as long as 16 hours before needing a recharge.

I AM GETTING GAPS & INCONSISTENCIES IN MY MEASUREMENTS. / MY MEASURING RESULTS SEEM A BIT OFF.

① Check the internet connection and if the devices are close enough to each other.
② See that the Measuring Device is properly fixed on the patient.
③ Consider re-application of alcohol or ECG gel (for long-term monitoring) where the Measuring Device contacts the coat.
④ Make sure the device you access the platform with is up-to-date.

ABOUT SUPPORT CENTER

Welcome to Piavita’s Support Center, where you’ll find answers to commonly asked questions. Before emailing or writing us, take a look through, as the help you need is likely already here waiting for you.

STILL CAN’T FIND WHAT YOU’RE LOOKING FOR?

ABOUT SUPPORT CENTER

Welcome to Piavita’s Support Center, where you’ll find answers to commonly asked questions. Before emailing or writing us, take a look through, as the help you need is likely already here waiting for you.

ESPECIALLY USEFUL ARTICLES

HOW DO I SET UP MY CLINIC ON THE PIAVET PLATFORM?

Look for the ‘Welcome’ email from administrator@piavita.com in your inbox.  It will include a link that will direct you to set your password and login to piavita-vet.com. After the initial set-up, the Piavet System is ready for regular use.

Note: We recommend completing the tutorial that opens automatically to walk you through the main features on the Piavet Platform.

IS IT POSSIBLE TO START A MEASUREMENT WITHOUT PIAVET PLATFORM?

All three components of the Piavet System — the Measuring Device, Base Station, and Piavet Platform are critical for its use. You must click on “Start” and “Stop Measurement” on Piavet Plaform to create recording.

HOW TIGHT SHOULD THE BELT BE ON THE HORSE?

The belt should be tight enough to keep the bottom side of the Measuring Device in constant contact with the horse’s body, but loose enough so the horse can breathe and move freely without pain.

WHAT DO THE LIGHTS INDICATE?

On the Device Charger:
White pulses – device is charging
Green – device is fully charged

On the Measuring Device:
Red pulses – Low or out of battery
Default color*  (pulses every 6 seconds) – Ready for new recording
Default color* (pulses every 2 seconds) – Recording active, no real-time data transfer
Orange pulses – Data is synchronizing
Green pulses – Device is charging

*Each Measuring Device has its specific default colour to distinguish the Measuring Devices from each other. You can customize the default colour on the Piavet Platform.

On the Base Station:
Purple – The Base Station is using an integrated SIM-card for internet access
Blue – The Base Station is using LAN for continuous internet access
Yellow – System is starting up or in synch
Red – The Base Station is without internet connection and searching 

HOW DURABLE IS THE MEASURING DEVICE?

The Measuring Device is highly durable and is waterproof and UV-resistant. Due to its soft surface, it will not be destroyed if the horse lays on it. The Measuring Device can be cleaned with all common cleaners and liquids.

HOW DO I KNOW IF THE BATTERIES ARE LOW?

You can check the battery life of the Measuring Device on the Piavet Platform. Simply click “Piavita Devices” on the left side of the page.

Note: To save battery life, the Measuring Device should always be left on the Piavita Charger when not in use. We recommend charging the Base Station in conjunction so that it is not forgotten. It takes approximately one hour to fully charge.

HOW DO I KNOW IF THE DEVICES ARE ONLINE?

The “Piavita Devices” tab on the left side of the platform will show important information regarding the Measuring Devices and Base Station, ie: battery life and connection.

HOW CLOSE SHOULD THE MEASURING DEVICE BE TO THE BASE STATION WHEN MAKING A MEASUREMENT?

The Measuring Device and Base Station must not be further than 30 meters from each other. Please ensure that there are no major obstructions such as metal doors or walls separating the two devices. If the above requirements are fulfilled, the status of the Measuring Device is shown as “ready,” meaning it is ready to start or stop a measurement.

ARE THE MEASUREMENTS ONGOING WHILE THE PATIENT WITH THE MEASURING DEVICE LEAVES THE VICINITY OF THE BASE STATION?

The connection may be lost during a measurement if the distance between the Measuring Device and Base Station exceeds 30 meters. In such a case, the data that was collected will be saved and the measurements will continue once the two devices are within reach of each other and have connection again.

Note: During re-synchronisation, the initial readings may look strange.

HOW LONG CAN I MEASURE ON A FULL BATTERY / CAN I MEASURE OVERNIGHT?

On full batteries, the Piavet System can make a measurement for as long as 16 hours before needing a recharge.

I AM GETTING GAPS & INCONSISTENCIES IN MY MEASUREMENTS. / MY MEASURING RESULTS SEEM A BIT OFF.

① Check the internet connection and if the devices are close enough to each other.
② See that the Measuring Device is properly fixed on the patient.
③ Consider re-application of alcohol or ECG gel (for long-term monitoring) where the Measuring Device contacts the coat.
④ Make sure the device you access the platform with is up-to-date.

STILL CAN’T FIND WHAT
YOU’RE LOOKING FOR?